55bd Privacy Policy

1. Introduction

55bd operates as an online casino and sports betting platform serving players across Bangladesh. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use and store it, and the choices you have regarding your data. By registering an account or using any part of the 55bd platform, you acknowledge that you have read and understood this policy.

This policy applies to all services provided by 55bd, including cricket betting, live casino, slots, crash games, and fish games accessible through our website at https://55bd.app. We respect your privacy and are committed to handling your personal information with care, transparency, and the highest standards of data security available to an online gaming platform operating in Bangladesh.

2. Information We Collect

55bd collects personal information in three primary ways: information you provide directly to us, information collected automatically when you use our services, and information obtained from payment processors when you make a deposit or withdrawal.

2.1 Information You Provide

• Full name, date of birth, and gender as provided at registration
• Email address and mobile phone number used for account communications
• Username and password (stored in encrypted form — we never store plain-text passwords)
• Identity verification documents submitted for KYC compliance, such as a national ID card or passport

2.2 Automatically Collected Information

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, games played, session duration, betting and wagering activity on 55bd
• Cookie and tracking data as described in Section 9 of this policy

2.3 Payment Information

• Transaction references and amounts associated with deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or other supported payment methods
• Mobile wallet identifiers (such as the bKash or Nagad account number) linked to your transactions — we do not store full financial account credentials

3. How We Use Your Information

55bd uses the personal information we collect for the following specific purposes, and for no other purpose without your prior consent:

• Account creation and management: verifying your identity, setting up your player account, and maintaining accurate records
• Payment processing: facilitating BDT deposits and withdrawals via bKash, Nagad, and other supported payment partners
• Customer support: responding to your queries, resolving disputes, and providing help with your account or game-related questions
• Security and fraud prevention: detecting suspicious activity, protecting your account from unauthorized access, and maintaining platform integrity
• Service improvement: analysing aggregated, anonymised usage patterns to improve game selection, performance, and user experience on the 55bd platform
• Promotional communications: sending you bonus offers, tournament updates, and relevant news — only where you have opted in to receive marketing messages

We do not use your personal data for automated decision-making that produces significant legal or financial effects on you without human review.

4. How We Share Your Information

55bd does not sell your personal information. We may share your data with third parties only in the limited circumstances described below:

4.1 Payment Service Providers

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment gateway (e.g., bKash, Nagad, Rocket) solely to execute that transaction. These partners operate under their own privacy policies and are not authorised to use your data for any other purpose.

4.2 Technology and Platform Partners

We work with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver our game library. These providers may receive technical session identifiers to facilitate gameplay but do not receive your full personal profile or financial data.

4.3 Legal and Regulatory Requirements

55bd may disclose personal information when required to do so by law, court order, or a legitimate regulatory authority. In such cases we will disclose only the minimum information necessary to satisfy the legal obligation.

5. Payment Data & Financial Transactions

All financial transactions on the 55bd platform are conducted in Bangladeshi Taka (BDT). When you deposit funds using bKash, Nagad, Rocket, Upay, or a bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank, the transaction is processed via secure, encrypted channels.

55bd applies the following practices to financial data specifically:

• We do not store full card numbers or complete mobile wallet PINs on our servers
• Transaction history is retained for a minimum of five years to meet financial record-keeping requirements
• Withdrawal requests are processed to the same payment method used for the original deposit wherever possible, to reduce the risk of fraudulent fund diversion

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. For most player data, this means we retain records for a period of five years following account closure.

If you request deletion of your account and we have no overriding legal obligation to retain your data, we will anonymise or delete your personal information within 30 days of receiving a verified deletion request. Anonymised, aggregated statistical data may be retained indefinitely as it can no longer be linked to any individual.

7. Your Rights Over Your Data

As a 55bd player, you have the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct any inaccurate or incomplete information
• Right to erasure: request deletion of your personal data where we have no legal obligation to retain it
• Right to restriction: ask us to restrict the processing of your data in certain circumstances
• Right to object: object to processing based on our legitimate interests where your particular situation warrants it

We will respond to all valid data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Security Measures

55bd employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit which staff members can view personal player data, regular security audits, and two-factor authentication options for player accounts.

While we take every reasonable precaution, no system is completely immune to security threats. In the event of a data breach that poses a risk to your personal rights and freedoms, we will notify affected users promptly and take all reasonable steps to mitigate the impact of the breach.

9. Cookies and Tracking Technologies

55bd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in between sessions, and understand how players navigate the site so we can continue improving it. We use the following types of cookies: essential cookies (required for the platform to function), performance cookies (anonymous analytics to improve page speed and game loading), and preference cookies (to remember your language and display settings).

You can control cookie behaviour through your browser settings. Disabling essential cookies may affect the functionality of the 55bd platform and prevent certain features from working correctly. We do not use cookies to serve third-party advertising or to track your behaviour on other websites outside of 55bd.

10. Third-Party Links

The 55bd platform may contain links or references to third-party payment providers and game studios. These external services operate under their own privacy policies, which 55bd does not control. We recommend that you review the privacy policy of any third-party service you interact with. 55bd is not responsible for the privacy practices or content of external websites or services.

11. Children's Privacy

The 55bd platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data, we will delete that information immediately and close the associated account. If you believe a minor has accessed our platform, please contact us at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

55bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, we will notify registered players via email or an in-platform notification.

Your continued use of the 55bd platform after any such changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always aware of the current terms under which your data is being processed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55bd handles your personal data, please reach out to our support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] — our team typically responds within 24 hours, Bangladesh Standard Time (BST, UTC+6). You may also visit our FAQ page for answers to common questions about your account, payments, and platform policies.